Everything You Need to Know
Bibeam FAQ
Products & Services
1. What products does Bibeam offer?
At Bibeam, we specialize in premium Antminers that are crafted to maximize efficiency and performance for cryptocurrency mining. We offer the latest models, catering to both beginners and experienced miners. Our selection ensures you get the best technology available to stay ahead in the mining game.
2. Are all your items in stock?
Yes! All products listed on our website are in stock and ready to ship. We update our inventory regularly to ensure we meet customer demand and provide you with immediate access to the latest mining hardware.
Ordering Process
3. How can I place an order on Bibeam’s website?
Placing an order is simple! Just follow these steps:
- Browse our product catalog and add your desired items to the cart.
- Proceed to checkout and complete your order.
- Choose your preferred cryptocurrency payment option (USDT, Bitcoin, Ethereum, Litecoin, Kaspa).
- Confirm your order, and you’ll receive a confirmation email with all your order details.
Need help? Our dedicated customer service team is available to assist you at any step.
4. What payment methods does Bibeam accept?
We accept payments in various cryptocurrencies, including USDT, Bitcoin, Ethereum, Litecoin, and Kaspa. If you have a preferred alternative payment method, don’t hesitate to contact our support team for assistance.
5. How do I confirm my order with Bibeam?
Once your purchase is complete, you will receive a confirmation email detailing your order.
- For Registered Users: You can also track your order status in the “My Account” section on our website.
- For Guest Users: Keep an eye on email updates, or reach out to our team to confirm your order.
Shipping & Tracking
6. How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email. You can use this to monitor your order’s status through the carrier’s website. Please note that there may be a delay in real-time updates, so be sure to give it some time for the tracking info to update.
7. What should I do if my order never arrives?
If your order shows as shipped but hasn’t arrived after a week, please contact our customer service team. We will assist you in tracking down the issue and ensuring your order reaches you promptly.
8. Can I modify my order after confirmation?
We can help you update your shipping details before the product has been shipped. However, once the order is dispatched, we are unable to make any further changes.
Warranty & Returns
9. What warranty do your products include?
All Bibeam products come with a 1-year warranty. Additionally, each Antminer has its own manufacturer’s warranty, which typically ranges from 180 to 360 days, depending on the specific model. For detailed warranty information, please refer to the product page for each item.
10. How long does shipping take?
Shipping times depend on your location. After your order is processed, it generally takes 7–14 business days for delivery. For a more precise delivery estimate, check the details during checkout or contact our support team.
11. Do you offer international shipping?
Yes, we offer worldwide shipping! Depending on your location, shipping costs and delivery times may vary. You will see all relevant shipping details when you check out.
12. What should I do if I receive a damaged or defective product?
In the rare case that you receive a damaged or defective product, contact us immediately. Our support team will guide you through the return or replacement process and ensure a swift resolution to the issue.
Support & Contact
13. How do I contact Bibeam?
We’re here to help! You can get in touch with us through the Contact Us page on our website, or email us directly at [email protected]. Our team is dedicated to providing you with the best support and assistance.
14. Does Bibeam provide technical support?
Yes, we offer full technical support to assist you with setup, troubleshooting, and any issues you may face while using your Antminer. Our knowledgeable team is ready to help you every step of the way.